Shipping & Returns

Our shipping is fast and reliable. We offer FREE Shipping (select products only and is only valid for shipping within the contiguous 48 United States). We will ship all orders with within 1 business day. Orders that ship to an address other than your billing address will be subject to further verification and may not ship same day.

Once you make your order you can track the progress of your package using the tracking number that we will provide upon shipping your order.

On weekend purchases we will ship the following Monday. Orders are NOT shipped or delivered on Saturday or Sunday. Purchases made before 12PM Friday will be shipped the same business day. If you purchase something after 12PM PST on Friday the order will be shipped first thing on Monday.

International Shipping Policy – We ship worldwide! We work with various companies to ensure that you get the best rate possible for your international shipping needs. All duties and taxes are the responsibility of the customer. Email us to get specific rate quotes.

Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return it to ThynkDrones.com within 30 days of purchase date subject to conditions below. We will gladly issue a FULL REFUND if the item is in new condition, unopened with original box. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 30 business days after the date of purchase.

Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed

Conditions

Please read all conditions below. If conditions are not met, ThynkDrones.com reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  • All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, blank warranty cards, manuals, and accessories.
  • com is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  • com is not responsible in any way, for damage to other equipment due to a failure of a component.
  • com is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at ThynkDrones.com.
  • Returns are voided if any of the boards are tampered with or if a customer installs or modifies any parts/ pieces of their products.
  • The customer understands that any of the Dji Phantoms quadcopters are radio controlled machines, they can crash or lose radio connection. ThynkDrones.com is not liable or responsible for any damages caused to or by any quadcopters, multi rotors, or drones that we sell.
  • com is not responsible for and crashes/ damages that occur during the use of any drone or radio controlled products that we sell. We are not responsible for improper installation of our products.

Claims and Chargebacks

  • Customer agrees to not file or claim any credit card chargebacks. Customer agrees to our policy by purchasing and products or service from our company.

Return Shipping

 Buyer is responsible for all shipping costs plus a 15% restocking fee.

If you have any problems with your order, please email or call us right away – so that we can resolve any issues and work with you to keep your gear in good working order.

Defective Products

Any defective products received must be sent in to the manufacturer for replacement or repair. ThynkDrones.com. is not responsible for defective items.